You have a right to cancel your order within three days of placing the order. In order to cancel your order, you must notify us by email or in writing to our contact address within this 3-day period. The Goods must be received by the Company or evidence of their return provided before a credit note will be issued to the Customer. A credit note will be made within 30 days of your cancellation.
If you cancel your order you must take good care of the Goods and must return them to us at your own expense (by registered post if you live in the UK or if you live outside the UK by a carrier such as FedEx which can track the consignment) within 3 days of cancellation of your order. If the Goods have been damaged whilst in your possession then you will be liable for the cost of repairing that damage. The Goods must be returned unused in their original packing with all instructions manuals, uncompleted warranty cards, fittings and guarantees enclosed. If, after cancelling an order, you fail to return the Goods to us, we are entitled to collect the Goods from you.
Any Goods custom made to your individual specifications, or which are personalised may not be returned.
For hygiene reasons, pierced earrings and any hair accessories may not be returned or exchanged.
